Shipping Policy

Effective Date: July 2026

Last Updated: July 2026

Moving Products with Responsibility

Every international shipment represents more than the movement of goods.

It represents the trust built between producers, buyers, logistics partners and the communities they serve.

LOGINOUT believes that efficient logistics are founded on transparency, clear responsibilities and reliable communication throughout every stage of the supply chain.

This Shipping Policy explains the principles that guide shipments coordinated through the LOGINOUT ecosystem and clarifies the respective responsibilities of buyers, suppliers and logistics partners.

Unless expressly agreed otherwise in writing, LOGINOUT acts as an international business platform and facilitator. Shipping contracts are normally concluded directly between the buyer, the supplier and the selected logistics providers.

Mandatory rights under applicable German and European law remain unaffected.

1. Who We Are

Registered Company Name

Trading Name

LOGINOUT

Registered Office

Stieglitzweg 8

81287 Munich

Germany

Managing Director

Sebastião Martins Coelho

Commercial Register

HRB 180373

Amtsgericht München

VAT Identification Number

DE263835891

General Contact

together@loginout.de

Management Contact

smartins@loginout.de

Telephone

+49 160 6049296

Website

www.loginout.de

2. Scope of this Policy

This Shipping Policy applies to commercial transactions facilitated through LOGINOUT, including products and services such as:

Certified Organic Products
Agricultural Commodities
Food Ingredients
Natural Raw Materials
Coffee and Tea Products
Carbon Credit Documentation
Consulting Services
Marketplace Transactions
International Commercial Shipments

Certain products may require additional shipping conditions due to legal, sanitary or technical requirements.

3. The Role of LOGINOUT

LOGINOUT connects producers, suppliers, buyers and logistics partners through a single international business ecosystem.

Depending on the transaction, LOGINOUT may assist with:

Commercial coordination
Supplier communication
Logistics planning
Documentation exchange
Shipment monitoring
Information flow
Business support

Unless expressly agreed otherwise in writing, LOGINOUT is not:

The carrier
The freight forwarder
The customs broker
The importer
The exporter
The warehouse operator
The insurer

Each party remains responsible for the obligations assigned to it under the applicable contract and Incoterm.

4. Order Preparation

Suppliers are responsible for confirming:

Product availability
Production schedule
Estimated preparation time
Packaging requirements
Export readiness
Required documentation
Shipping instructions

Preparation times may vary depending on the nature of the products, seasonal production, certification requirements and export procedures.

5. Shipping Methods

International shipments may be performed through:

Road Transport
Rail Transport
Sea Freight
Air Freight
Multimodal Transport

The selected transport method should reflect the characteristics of the product, delivery schedule, destination and commercial agreement.

6. Incoterms®

International Commercial Terms (Incoterms®) published by the International Chamber of Commerce should be clearly defined before shipment.

Examples include:

The agreed Incoterm determines the allocation of costs, responsibilities and transfer of risk.

7. Export Documentation

Depending on the destination and product category, suppliers may provide documentation such as:

Commercial Invoice
Packing List
Certificate of Origin
Organic Certification
Phytosanitary Certificate
Health Certificate
Bill of Lading
Air Waybill
Export Declaration
Laboratory Reports
Traceability Documentation
Sustainability Certificates
Additional documents required by local authorities

Documentation requirements vary according to national legislation and the destination market.

8. Customs and Regulatory Compliance

International trade is subject to customs and regulatory requirements that vary by country.

Buyers are responsible for understanding and complying with applicable import requirements, including:

Customs duties
Taxes
Import licences
Product registration
Labelling requirements
Food safety rules
Sanitary and phytosanitary regulations
Environmental regulations

LOGINOUT may assist with information and coordination but cannot guarantee approval by customs or governmental authorities.

9. Delivery Times

Estimated delivery times depend on:

Product availability
Production schedule
Shipping method
Destination country
Customs procedures
Seasonal demand
Weather conditions
Port congestion
Force majeure events

Estimated delivery dates are indicative unless expressly guaranteed in a separate written agreement.

10. Packaging

Suppliers are responsible for ensuring that products are packaged appropriately for international transportation.

Packaging should:

Protect product integrity
Comply with export standards
Meet destination requirements
Minimize environmental impact whenever reasonably possible

LOGINOUT encourages sustainable packaging solutions that reduce waste while maintaining product safety.

11. Inspection Before Shipment

Buyers may request:

Product samples
Factory inspections
Third-party inspections
Laboratory analyses
Quality audits
Packaging approval
Pre-shipment verification

Inspection costs and procedures shall be agreed between the parties.

12. Transfer of Risk

The transfer of risk follows the applicable Incoterm agreed between buyer and supplier.

The agreed delivery terms should always be documented before shipment.

13. Cargo Insurance

International cargo insurance is strongly recommended.

Insurance responsibilities should be clearly defined according to:

The selected Incoterm
The commercial agreement
The value of the shipment
The transportation route

Where insurance is arranged independently, the contracting party should carefully review the scope and exclusions of the policy.

14. Shipment Tracking

Where tracking services are available, suppliers or logistics providers should provide shipment reference numbers to buyers.

Shipment tracking improves transparency but does not modify contractual responsibilities.

15. Delays

Delivery delays may occur due to:

Weather conditions
Customs inspections
Port congestion
Transportation disruptions
Labour strikes
Government restrictions
Security incidents
Force majeure events

LOGINOUT will make reasonable efforts to facilitate communication between the relevant parties whenever delays occur.

16. Receipt and Inspection

Upon delivery, buyers should inspect shipments without undue delay.

Where possible, buyers should:

Verify quantities
Check packaging
Photograph visible damage
Preserve transport documents
Notify the carrier immediately
Inform the supplier without unnecessary delay

Prompt documentation greatly assists the resolution of shipping issues.

17. Damaged or Lost Shipments

If products are damaged or appear to be lost during transport, buyers should first contact:

The logistics provider
The supplier

LOGINOUT may assist by facilitating communication and documentation where appropriate.

Unless LOGINOUT has expressly undertaken logistics responsibilities in writing, it cannot guarantee recovery, replacement or reimbursement for shipments managed by independent logistics providers.

18. Returns

Return conditions depend on:

Applicable legislation
Product category
Commercial agreements
Supplier policies
Product condition
Hygiene requirements

Certain products, including food products, customised goods and perishable products, may not be eligible for return except where mandatory law provides otherwise.

19. Sustainability

Sustainability is one of the guiding principles of LOGINOUT.

Whenever reasonably possible, we encourage:

Efficient route planning
Reduced transport emissions
Responsible packaging
Consolidated shipments
Environmentally responsible logistics partners
Continuous optimisation of supply chains

Every improvement in logistics contributes to a more sustainable international marketplace.

20. Force Majeure

Neither LOGINOUT nor the commercial parties shall be liable for delays resulting from events beyond their reasonable control, including:

Natural disasters
Armed conflicts
Pandemics
Government measures
Port closures
Strikes
Infrastructure failures
Cybersecurity incidents
Export or import restrictions

Affected parties should inform one another as soon as reasonably practicable.

21. Limitation of Liability

Unless LOGINOUT expressly undertakes logistics responsibilities in writing, LOGINOUT acts solely as a business platform facilitating international trade.

Accordingly, LOGINOUT is not responsible for:

Carrier performance
Customs decisions
Government restrictions
Delivery delays
Product deterioration during transport
Freight loss
Import refusals
Independent contractual obligations between buyers and suppliers

Nothing in this Policy limits liability that cannot be excluded under applicable law, including liability for intentional misconduct, gross negligence or mandatory statutory obligations.

22. Contact

Questions regarding shipping, logistics coordination or documentation may be directed to:

LOG IN OUT GmbH

Trading as LOGINOUT

Stieglitzweg 8

81287 Munich

Germany

General Contact

together@loginout.de

Management Contact

smartins@loginout.de

Telephone

+49 160 6049296

Website

www.loginout.de

Commercial Register

HRB 180373

Amtsgericht München

VAT Identification Number

DE263835891

Copyright and Trademark Notice

All content contained in this Shipping Policy, including its text, structure, design and presentation, is protected by applicable copyright and intellectual property laws.

The LOGINOUT name, logo, visual identity, platform concepts and related materials are protected assets of LOG IN OUT GmbH.

Unauthorized copying, modification, publication, distribution or commercial use is prohibited.

Version Information

Document Version: 2.0

Effective Date: July 2026

Last Updated: July 2026

Connecting markets responsibly. Delivering trust across borders.