Buyer Protection Policy
Effective Date: July 2026
Last Updated: July 2026
Trust Begins Before the Transaction
At LOGINOUT, we believe that sustainable international business begins long before a product is shipped or a payment is made.
It begins with reliable information, visible responsibilities, transparent communication and the willingness of every participant to act with integrity.
This Buyer Protection Policy explains the principles, procedures and safeguards through which LOGINOUT seeks to create greater confidence between buyers, producers, suppliers and international business partners.
LOGINOUT connects people and businesses across countries and markets. Depending on the individual transaction, we may provide digital infrastructure, supplier information, documentation, communication tools, commercial introductions and operational support.
Unless expressly stated in a separate written agreement, this Policy does not constitute an insurance policy, payment guarantee, product warranty, escrow commitment or unconditional reimbursement promise.
Mandatory rights under applicable German and European law remain unaffected.
1. Who We Are
Registered Company Name
LOG IN OUT GmbH
Trading Name
LOGINOUT
Registered Office
Stieglitzweg 8
81287 Munich
Germany
Managing Director
Sebastião Martins Coelho
Commercial Register
HRB 180373
Amtsgericht München
VAT Identification Number
DE263835891
General Contact
Management Contact
Telephone
+49 160 6049296
Website
2. Purpose of this Policy
This Policy is intended to strengthen trust within the LOGINOUT ecosystem by promoting:
Transparent supplier information
Responsible product presentation
Verifiable business documentation
Clear commercial conditions
Secure communication
Responsible payment practices
Traceable logistics
Early identification of risks
Fair handling of complaints
Cooperation between buyers and suppliers
This Policy complements the LOGINOUT Terms and Conditions, Privacy Policy, Shipping Policy, Cookie Policy and Right of Withdrawal Policy.
Where a separate purchase agreement, supplier agreement or service contract contains different provisions, the specific agreement shall take precedence.
3. The Role of LOGINOUT
LOGINOUT operates as an international business platform and ecosystem connecting independent commercial participants.
Depending on the individual case, LOGINOUT may:
Introduce buyers and suppliers
Present supplier and product information
Organize or display documentation
Support communication
Facilitate requests for quotations
Assist with commercial coordination
Support payment or logistics processes
Help clarify questions or complaints
Unless LOGINOUT is expressly identified as the seller, service provider, importer, exporter or contracting party, the commercial contract is concluded directly between the buyer and the relevant supplier.
The identity and role of each contractual party should be clearly communicated before a binding transaction is concluded.
4. Supplier Identification and Verification
Trust requires knowing who stands behind an offer.
Where applicable and reasonably possible, LOGINOUT may request, review or verify information such as:
Legal company name
Company registration
Business address
Contact information
Identity and authority of representatives
VAT or tax information
Product portfolio
Production capacity
Export capability
Certifications
Corporate documentation
Business references
Bank or payment information
Relevant permits and licenses
LOGINOUT may restrict or refuse access to the marketplace where required information is incomplete, inconsistent, misleading or cannot reasonably be verified.
Verification reflects only the information and documents available at the time of review. It does not guarantee future financial stability, contractual performance, regulatory approval or product quality.
Buyers should continue to carry out appropriate independent due diligence.
5. Product Information and Transparency
Suppliers are responsible for ensuring that all product and service information is accurate, lawful, complete and current.
Depending on the product, relevant information may include:
Product name and description
Producer or manufacturer
Country and region of origin
Ingredients or composition
Quantity and packaging
Technical specifications
Intended use
Storage conditions
Shelf life
Certifications
Laboratory reports
Allergen information
Safety warnings
Minimum order quantity
Availability
Price or pricing basis
Delivery conditions
Product images
Export and import limitations
LOGINOUT may request clarification, corrections or additional evidence before information is published or forwarded to a buyer.
Photographs, illustrations and marketing materials must not create a misleading impression of the product.
6. Certifications and Supporting Documentation
LOGINOUT encourages suppliers to provide relevant documentation whenever available, including:
Technical data sheets
Product catalogues
Laboratory analyses
Organic certificates
Sustainability certificates
Certificates of origin
Phytosanitary documentation
Quality management documents
Traceability records
Export documentation
Inspection reports
Packaging specifications
Safety documentation
The supplier remains responsible for ensuring that each certificate or document:
Is authentic
Is current
Applies to the relevant company, facility or product
Covers the intended market
Is used within its authorized scope
Has not been altered or presented misleadingly
LOGINOUT may review documents but does not replace the issuing authority, certification body, laboratory or independent auditor.
7. Samples, Testing and Inspection
Before entering into significant commercial commitments, buyers may request:
Product samples
Laboratory testing
Quality inspections
Factory or farm visits
Independent audits
Packaging approval
Pre-shipment inspections
Batch-specific documentation
The scope, timing and cost of such measures must be agreed between the relevant parties.
Approval of a sample does not automatically guarantee that every later shipment will be identical unless the applicable contract defines tolerances, specifications and inspection procedures.
8. Prices and Commercial Conditions
Prices and conditions should be confirmed clearly before a transaction becomes binding.
Relevant commercial terms may include:
Product price
Currency
Taxes
Minimum order quantity
Production lead time
Packaging
Shipping costs
Insurance
Customs duties
Payment schedule
Delivery date
Applicable Incoterm
Inspection costs
Documentation costs
Return or complaint procedures
Unless expressly stated otherwise, general product presentations or marketplace listings may constitute invitations to request information or quotations rather than binding offers.
9. Payments and Financial Security
LOGINOUT encourages the use of recognized and traceable payment methods.
Depending on the transaction, parties may consider:
Bank transfers through recognized institutions
Documentary collection
Letters of Credit
Escrow solutions
Payment service providers
Contractually agreed milestone payments
Deposits linked to defined deliverables
The availability of a specific payment method depends on the parties, product, destination and payment provider.
Unless expressly confirmed in writing, LOGINOUT does not guarantee the solvency of a buyer or supplier, the recovery of funds or the performance of a commercial contract.
Where LOGINOUT provides a specific payment protection, escrow or refund service, the applicable conditions will be presented separately before the transaction.
Users should never make payments to bank accounts communicated through suspicious, inconsistent or unverified channels.
Any unexpected change of bank details should be independently confirmed before payment.
10. International Trade Compliance
International trade may involve legal requirements in several jurisdictions.
Suppliers and buyers are responsible for understanding and complying with all rules applicable to their activities, including:
Product safety
Food safety
Labelling
Packaging
Organic certification
Import permits
Export permits
Customs requirements
Sanitary and phytosanitary rules
Trade sanctions
Tax obligations
Environmental requirements
Local registration requirements
LOGINOUT may provide information or coordination support but cannot guarantee that an authority will approve a product, shipment or import application.
Professional legal, customs, tax or regulatory advice may be necessary before entering a new market.
11. Product Safety
Products offered through LOGINOUT must comply with applicable safety requirements.
Suppliers must not offer products that are:
Illegal
Unsafe
Counterfeit
Contaminated
Mislabelled
Subject to an undisclosed recall
Prohibited in the destination market
Presented with unsupported health or performance claims
Suppliers must promptly inform LOGINOUT and affected buyers if they become aware of:
A safety risk
A product defect
Incorrect labelling
Contamination
A regulatory warning
A suspension or withdrawal of certification
A product recall
LOGINOUT may suspend or remove an offer while the matter is reviewed.
12. Logistics and Delivery
Shipping terms must be agreed between the buyer and supplier or defined in the relevant transaction documents.
The parties should clarify:
Collection point
Port or place of delivery
Shipping method
Packaging responsibilities
Freight costs
Insurance
Export documents
Import documents
Customs clearance
Risk transfer
Delivery schedule
Inspection at destination
Procedure for damage or loss
International Commercial Terms should be stated clearly where applicable.
Further information is available in the LOGINOUT Shipping Policy.
13. Receipt and Inspection of Goods
Buyers should inspect goods as soon as reasonably possible after delivery.
Depending on the transaction and applicable law, the buyer may need to:
Check quantity and packaging
Document visible damage
Compare the goods with the agreed specifications
Preserve delivery and transport documents
Take photographs
Notify the carrier
Notify the supplier
Retain samples where appropriate
Commission laboratory analysis
Complaint and inspection periods may be defined in the relevant contract.
Mandatory consumer rights and statutory rights relating to defective products remain unaffected.
14. Complaints
Where a buyer identifies a problem, the buyer should provide clear and complete information, including where available:
Order or transaction reference
Product and batch information
Description of the problem
Photographs or videos
Delivery documents
Laboratory or inspection reports
Date of discovery
Requested solution
LOGINOUT may assist by organizing communication and reviewing available documentation.
Possible commercial solutions may include:
Clarification
Replacement
Repair
Price reduction
Credit
Refund
Reinspection
Return of goods
The appropriate solution depends on the applicable contract, the role of the parties, the evidence available and mandatory law.
15. Dispute Support
LOGINOUT encourages buyers and suppliers to resolve disagreements through direct, respectful and documented communication.
Where appropriate, LOGINOUT may:
Clarify the positions of the parties
Request documents
Organize communication
Summarize the disputed points
Support the search for an amicable solution
Unless expressly agreed otherwise, LOGINOUT does not act as a court, arbitrator, certification body or legally binding dispute-resolution authority.
If no amicable solution is reached, the dispute must be resolved under the governing law and dispute-resolution mechanism agreed between the parties.
16. Fraud Prevention
LOGINOUT may take reasonable measures to prevent fraud and misuse, including:
Identity checks
Company verification
Document review
Account monitoring
Payment verification
Security warnings
Temporary account restrictions
Removal of suspicious content
Requests for additional evidence
Cooperation with competent authorities where legally required
Users should report suspicious conduct immediately.
Examples include:
False identities
Forged documents
Counterfeit certificates
Unexplained bank-account changes
Requests to bypass agreed payment procedures
Misleading product claims
Unauthorized use of company information
Attempts to move suspicious communication outside the platform
17. Account Measures
LOGINOUT may restrict, suspend or permanently remove an account where there are reasonable indications of:
Fraud
Illegal activity
Misleading information
Unsafe products
Repeated contractual misconduct
Misuse of personal or business data
Infringement of intellectual property
Threats to platform security
Failure to provide required verification
Serious violation of LOGINOUT policies
Where reasonably possible and legally appropriate, the user will be informed and given an opportunity to respond.
Urgent measures may be taken without prior notice where necessary to protect users, comply with law or prevent damage.
18. Independent Due Diligence
LOGINOUT supports transparency but does not replace professional due diligence.
Before concluding a significant transaction, buyers should consider independently reviewing:
Supplier identity
Financial capacity
Product suitability
Certifications
Technical data
Export experience
Import requirements
Contract terms
Insurance
Payment security
Applicable law
Dispute-resolution provisions
The depth of due diligence should reflect the value, complexity and risk of the transaction.
19. What Buyer Protection Does Not Mean
Unless a separate written service expressly states otherwise, this Policy does not mean that LOGINOUT:
Guarantees every supplier
Guarantees every product
Insures every transaction
Holds payments in escrow
Guarantees refunds
Guarantees delivery
Guarantees customs clearance
Replaces laboratory testing
Replaces legal or regulatory advice
Accepts responsibility for independent contracts
Assumes the duties of the manufacturer, seller, carrier or importer
The term “Buyer Protection” describes the transparency, verification, documentation and support principles applied within the LOGINOUT ecosystem.
20. Limitation of Liability
LOGINOUT remains liable where liability cannot lawfully be excluded or limited, including liability for intentional conduct, gross negligence, injury to life, body or health, fraudulent concealment, express guarantees and mandatory product liability.
Where LOGINOUT acts only as an intermediary, it is not responsible for the independent contractual performance of buyers, suppliers, manufacturers, carriers, inspection companies or other third parties.
In cases of ordinary negligence, LOGINOUT is liable only for breach of an essential contractual obligation whose fulfilment is necessary for proper performance and on which the user may ordinarily rely.
In such cases, liability is limited to the foreseeable damage typical for the relevant relationship.
Mandatory consumer rights remain unaffected.
21. Consumer Rights
Where a buyer is a consumer, mandatory rights under German and European consumer protection law remain fully applicable.
Nothing in this Policy limits statutory rights relating to:
Defective goods
Unsafe products
Incorrect deliveries
Withdrawal from eligible consumer contracts
Refunds required by law
Product liability
Unfair commercial practices
Further information is available in the LOGINOUT Right of Withdrawal Policy and Terms and Conditions.
22. Continuous Improvement
Buyer protection is not a static promise.
LOGINOUT will continue to improve its procedures as the platform grows, including:
Supplier onboarding
Documentation standards
Product transparency
Risk identification
Payment processes
Logistics coordination
Complaint handling
Security controls
User education
International compliance
Our objective is to create a living system of responsibility in which trust grows through visible and verifiable actions.
23. Privacy and Confidentiality
Personal data is processed in accordance with the LOGINOUT Privacy Policy.
Commercial information exchanged during negotiations should be treated confidentially and used only for its intended purpose.
Users must not misuse:
Buyer information
Supplier contacts
Pricing
Product documentation
Business plans
Technical information
Personal data
Confidential correspondence
Separate confidentiality agreements remain unaffected.
24. Intellectual Property
All LOGINOUT texts, policies, platform structures, designs, graphics, logos, software concepts, documentation and visual elements are protected under applicable intellectual property laws.
Supplier and buyer intellectual property remains the property of the respective rights holder.
Users may not copy, publish, distribute or commercially exploit protected materials without authorization.
25. Changes to this Policy
LOGINOUT may update this Buyer Protection Policy to reflect:
Legal developments
New marketplace functions
Payment services
Verification procedures
Security requirements
Operational changes
Lessons from practical transactions
The current version will be published on:
Significant changes may be communicated separately where appropriate.
26. Contact
Questions, concerns or reports relating to buyer protection may be directed to:
LOG IN OUT GmbH
Trading as LOGINOUT
Stieglitzweg 8
81287 Munich
Germany
General Contact
Management Contact
Telephone
+49 160 6049296
Website
Commercial Register
HRB 180373
Amtsgericht München
VAT Identification Number
DE263835891
Copyright and Trademark Notice
All content contained in this Buyer Protection Policy, including its wording, structure, design and presentation, is protected by applicable copyright and intellectual property laws.
The LOGINOUT name, logo, visual identity, platform concepts and related materials are protected assets of LOG IN OUT GmbH.
Unauthorized copying, modification, publication, distribution or commercial use is prohibited.
Version Information
Document Version: 2.0
Effective Date: July 2026
Last Updated: July 2026
© 2026 LOG IN OUT GmbH — LOGINOUT. All rights reserved.
Trust grows where responsibility becomes visible.